Your Top Questions Answered

Q: I have forgotten the password to my Littlewoods Casino account. What should I do?

A: If you cannot remember your password, please call our toll free support line for assistance. Once we have asked you a few security questions we will be able to reset your password for you. Please ensure you do not give your password to other people or save it on your computer to prevent unauthorized use of your account.”

If you have reinstalled the software since you last logged into your account or if you are trying to access you account from a different computer than usual, you may have to restore access to your existing account. Click here for a step by step guide
Q: I just deposited 25 GBP or more and didn't see my monthly bonus added to my account. Why?

A: Please be advised that to receive a 25 GBP reward you need to wager 625 GBP or more during the calendar month on qualifying games (all the casino games except Baccarat, Craps, Roulette and Punto Banco). The reward will be automatically credited to your account as cleared funds. For more details please refer to the promotional Terms and Conditions click here.
Q: I wagered 625 GBP on the qualifying casino games, however the 25 GBP monthly reward has not been credited to my account yet?

A: Only one reward can be given per linked accounts and another account may have already been credited with the 25 GBP reward. For more details please refer to the promotional Terms and Conditions click here
Q: I have attempted to change my debit card details on several occasions but I keep getting the message "credit card cannot be registered at this time." Can you advise?

A: Please be advised that the system will allow you to register or change your debit card only if your balance is 0 (zero) GBP.

If your balance is higher than 20 GBP we advise you to make a withdrawal. Once the balance is 0 (zero) you will be able to change your debit card.

If your balance is 0 (zero) GBP and you are still not able to change your card, please contact the customer support staff and one of our representatives will help you by clicking here
Q: I am a Littlewoods Poker player and would like to know more details on how I can release the 50 GBP bonus I have on hold

A: This is a new player bonus given to casino players only. You have to wager 1250 GBP in any casino games (except Baccarat, Craps and Roulette) before you can use it to play poker or withdraw the bonus money and its winnings. If you do not want to play in the casino the balance will remain 50 GBP higher than the withdrawal limit.

We can also remove your account from receiving this bonus; however the request needs to be approved before you make your first deposit. Please contact our customer support team here
Q: How do I access a statement showing my recent ransactions?

A: You can view a statement of your recent ECash Direct transactions online and you can print a statement of ECash Direct transactions from the current month quickly and easily. The entire transaction is initiated electronically - online.

Accessing the STATEMENT screen
To view recent transactions or print a statement of last month's transactions you need to access the ECash Direct software. To access the STATEMENT function from the ECash Direct main screen click on the STATEMENT button. Once you click on the STATEMENT button, a new window will open on your screen. This is the ECash Direct Balance Summary screen. You can now select to view either your Current Statement or Monthly Statement.

Viewing Recent Transactions
From the Balance Summary screen select Current Statement. The ECash Direct Statement screen is now displayed. This screen will show all transactions made since the last time you viewed your current statement. It is recommended that you keep a copy of these statements for future reference.
To view a full screen version of the statement click the Print Preview button. Your default browser will open and a full screen version of your ECash Direct Statement will appear. To print your statement, click the Print button in your browser. For a description of the list of codes used in your statement, click Print Codes button.

Printing a Statement of Last Month's Transactions
From the Balance Summary screen select Monthly Statement. The ECash Direct Statement screen is now displayed. This screen will show all transactions made in the current month. It is recommended that you keep a copy of these statements for future reference.
To view a full screen version of the statement click the Print Preview button. Your default browser will open and a full screen version of your ECash Direct Statement will appear. To print your statement, click the Print button in your browser. For a description of the list of codes used in your statement, click Print Codes button.
There is no fee for using this service.

Printing or Viewing the List of Operational Codes
Every type of ECash Direct transaction is identified by its own operational code. This is basically a shortened name used to describe the type of transaction. You can view the list of ECash Direct operational codes.
You can also print this list of ECash Direct Operational Codes. To print the list of ECash Direct Operational Codes click on the Print Codes button.

Storing your Statement
This is a three-step process:
  1. Copy the statement
  2. Open a blank text file
  3. Paste the statement into the text file.

To complete step 1, click on the Copy button using your PC mouse. The information will be copied to your clipboard.
Next, you need to open a file using any common text-editing program. Some examples are Notepad, Wordpad, Microsoft Word, WordPerfect.
Go to the insertion point and then hit Ctrl-V. (Hold down the Ctrl key and then hit the letter V.) Your statement information should now appear on the screen.

Don't forget to save this file. Remember what you named your file and where you saved it in case you need to refer to it in the future.
Q: I no longer wish to receive promotions from Littlewoods Casino

A: Please email our customer support team and they will unsubscribe you from our mailings. Please allow 48 hours for the system to be updated.